Refund policy

Welcome to LanternAura. We sincerely appreciate your trust in our products and services. Our goal is to provide a smooth, transparent, and worry-free shopping experience. If your purchase does not meet your expectations, we're here to help.

This Return & Refund Policy explains how returns, refunds, exchanges, and cancellations are handled for purchases made through LanternAura.store.

By placing an order on our website, you agree to the terms outlined below.

1. Our 30-Day Satisfaction Guarantee

We proudly offer a 30-day free return and refund policy.

If you are not completely satisfied with your purchase for any reason, you may request a return within 30 calendar days from the date your package is delivered.

Our customer support team will guide you through the entire process and work to provide the most suitable solution.

2. Eligible Returns

Items may be returned if they are:

  • Unused and in their original condition whenever possible.
  • Returned within 30 days after delivery.
  • Complete with all original accessories, packaging, and included components.
  • Significantly different from the product description.
  • Damaged during shipping.
  • Defective or not functioning properly upon arrival.
  • Incorrect items received due to our fulfillment error.

If your item arrives damaged or incorrect, please contact us as soon as possible so we can resolve the issue quickly.

3. Free Return Service

LanternAura offers free returns for eligible purchases.

Depending on your location and the nature of the return, we may:

  • Provide a prepaid return shipping label.
  • Arrange an alternative return solution.
  • Issue a refund without requiring the product to be returned when appropriate.

Please do not return any item before receiving instructions from our support team.

Unauthorized returns may delay processing.

4. Non-Returnable Items

Certain products cannot be returned, including:

  • Items intentionally damaged after delivery.
  • Products showing misuse, abuse, or improper installation.
  • Products modified or repaired by unauthorized parties.
  • Missing parts not caused by our error.
  • Gift cards or promotional items where applicable.

These limitations do not affect your rights under applicable consumer protection laws.

5. Damaged, Defective, or Incorrect Orders

If your order arrives:

  • Damaged
  • Defective
  • Missing components
  • Incorrect

Please email support@lanternaura.store within 7 days of delivery.

To help us resolve your request quickly, please include:

  • Your order number.
  • A brief description of the issue.
  • Clear photos of the product.
  • Photos of the packaging if shipping damage is involved.

Most cases are reviewed within 1–2 business days.

6. Order Cancellation

Orders may be canceled before they have been processed for shipment.

If your order has not entered fulfillment, a full refund will be issued.

Once an order has been shipped, it can no longer be canceled but may still qualify for our return policy after delivery.

7. Refund Process

Once your returned item has been received or your case has been approved, your refund will be processed promptly.

Approved refunds are issued to the original payment method used during checkout.

Refunds typically appear within 5–10 business days, depending on your bank or payment provider.

Processing times may vary between financial institutions.

8. Partial Refunds

In some situations, partial refunds may be offered, including:

  • Products returned with missing non-essential packaging.
  • Items showing minor signs of handling that do not affect functionality.
  • Customer-preferred resolution instead of a full return.

Any partial refund amount will always be communicated and approved before processing.

9. Exchanges

If you received a defective or damaged product, we are happy to offer an exchange whenever inventory is available.

If the requested replacement is unavailable, you may choose between:

  • A comparable replacement product.
  • Store credit.
  • A full refund.

10. Return Processing Time

After your returned package arrives or your return request has been approved, processing generally takes 2–5 business days.

You will receive email confirmation once your refund or replacement has been completed.

11. Late or Missing Refunds

If you have not received your refund:

  • Verify your bank account.
  • Check your credit card statement.
  • Contact your payment provider.
  • Speak with your financial institution, as processing delays occasionally occur.

If you have completed these steps and still require assistance, please contact us.

12. Contact Our Support Team

If you have any questions regarding returns or refunds, we are always happy to help.

LanternAura

Website: https://lanternaura.store

Email: support@lanternaura.store

Phone: +1 (604) 209-2002

Business Address:
657 Cornwall St
Victoria, BC V8V 4L2
Canada

Our customer support team strives to respond to all inquiries within 24 business hours.

Our Promise

At LanternAura, we believe shopping should be enjoyable and completely risk-free. Every product we offer is carefully selected to bring warmth, beauty, and ambiance to your outdoor spaces. If something isn't right, we'll work with you promptly and fairly to find the best solution.

Thank you for choosing LanternAura. Your satisfaction and confidence remain at the heart of everything we do.