Shipping policy
At LanternAura, we are committed to delivering your order safely and efficiently, no matter where you are. This Shipping Policy explains how we process, ship, and deliver orders placed through LanternAura.store.
By placing an order on our website, you agree to the shipping terms outlined below.
Worldwide Free Shipping
We are pleased to offer Free Worldwide Shipping on all eligible orders.
There are no hidden shipping fees added during checkout. The price you see is the price you pay.
Order Processing
Orders are processed Monday through Friday, excluding weekends and public holidays.
Typical processing time is 1–3 business days.
During peak seasons, holidays, or promotional events, processing may take slightly longer. If delays occur, we will notify you as soon as possible.
Estimated Delivery Time
After your order has been shipped, the estimated delivery time is:
7–14 Business Days
Delivery times may vary depending on:
- Destination country
- Customs clearance
- Local courier operations
- Weather conditions
- National holidays
- Unexpected transportation delays
These delivery estimates are provided as guidelines and are not guaranteed.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information, if available.
Tracking updates may take 24–72 hours to appear after shipment.
Customs, Duties & Taxes
Most international orders are delivered without additional charges.
However, depending on your country's regulations, customs duties, import taxes, or local handling fees may apply.
These charges, if required, are the responsibility of the customer.
Incorrect Shipping Information
Please ensure your shipping address is accurate before completing checkout.
LanternAura cannot be held responsible for delays or delivery failures caused by incorrect or incomplete shipping information provided by the customer.
If you notice an error after placing your order, please contact us immediately. We will do our best to update the address before the order ships.
Lost or Delayed Packages
If your package appears delayed beyond the estimated delivery window, please contact our support team.
We will work directly with our shipping partners to investigate the shipment and keep you informed throughout the process.
Customer satisfaction remains our priority, and we will always work toward a fair resolution.
Damaged Deliveries
If your package arrives damaged, please contact us within 7 days of delivery.
Please include:
- Your order number
- Photos of the damaged item
- Photos of the packaging
After reviewing your request, we will arrange a replacement or refund where appropriate.
Contact Us
If you have any questions regarding shipping, please contact us.
LanternAura
Website: https://lanternaura.store
Email: support@lanternaura.store
Phone: +1 (604) 209-2002
Business Address:
657 Cornwall St, Victoria, BC V8V 4L2, Canada